Return and Refund Policy

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Thank you for shopping at Blood Info Hub. We value your satisfaction and want to ensure that you are happy with your purchase. If you need to return a product for any reason, please review our Return and Refund Policy below.

Terms of Return:

• Products must be returned within 14 days from the date of delivery.
• The product must be in its original condition, unused, and with all tags and packaging intact.
• Personalised or customised products may not be eligible for return unless they are defective or damaged upon arrival.

Reason for Return:

• Damaged or Defective Product: If the product you received is damaged or defective, please contact our customer service within 1-2 days of receiving the item. We will provide instructions on how to return the product.
• Wrong Product: If you received the wrong product, please contact our customer service within 1-2 days of receiving the item. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item.

Process for Return:

• To initiate a return, please contact our customer service team at admin@bloodinfohub.com. Provide your order number, product details, and reason for the return.
• Our customer service team will guide you through the return process and provide you with a return shipping label (if applicable).
• Pack the product securely in its original packaging, including all accessories and documentation, and attach the return shipping label.

Process of Refund:

• Once we receive the returned product and verify its condition, we will process your refund.
• Refunds will be issued in the original form of payment used for the purchase.
• Please allow 7 working days for the refund to be processed and reflected in your account. The exact duration may vary depending on your payment provider.

Contact Details:

If you have any questions or need assistance with your return or refund, please contact our customer service team:

- Email: admin@bloodinfohub.com

Please note that our Return and Refund Policy may be subject to change. It is your responsibility to review the policy periodically for any updates.

By making a purchase from our online store, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.